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Important Reminder: Online banking will be down Thursday August 10 at 5pm PST until Monday August 14 at 10am PST. Learn more.

We are upgrading to a new core system on Monday, August 14 and are working to ensure this transition is as smooth as possible for our customers. To help you prepare, the following are tools and resources to assist you in using our new system.

Have you read about all of the changes you need to know for our system upgrade yet? Click here to learn more or download our Conversion Newsletter which was mailed to all clients on July 1, 2017.

 

Online Banking

Existing Online Banking Customers

New and enhanced online banking is now available. Click here for step-by-step instructions for how to log into your online banking account and update your password in the new system.

To learn more about navigating our new online banking, you can use this interactive demo or watch this video tutorial. On our YouTube channel, you will also find video tutorials for Personal Bill Pay, Business Online Banking, and Cash Management services including ACH & Wire demos.

 

Mobile Banking

Existing Mobile Banking Customers

New and enhanced mobile banking is now available. Here’s what you’ll need to do to access:

  1. First follow the Online Banking Login Instructions to login to online banking and set up your new password.
  2. You will need to update or reinstall your existing New Resource Bank mobile app according to your phone type
  • iPhone users’ devices will automatically update to the latest version of the app for users with auto-update activated. To find our app on iTunes, search “New Resource Mobile Banking” or click here.
  • Android users must delete the current version of the app and download the new version from Google Play. To find our app, search “New Resource Bank Computer Services Inc” on Google Play or click here.

 

Financial Management Software

Quicken

Important Reminder: Quicken users should download all activity and import it into the desktop version of Quicken before online banking downtime begins August 10 at 5:00 PM PDT.

Following the system upgrade, you will need to disconnect and reconnect your accounting software on August 14 at 10:00 AM PDT when our new online banking launches.

Here are step-by-step guides on how to reconnect Quicken:

 

Quickbooks

Important Reminder: Quickbooks users should download all activity and import it into the desktop version of Quicken before online banking downtime begins August 10 at 5:00 PM PDT.

Following the system upgrade, you will need to disconnect and reconnect your accounting software on August 14 at 10:00 AM PDT when our new online banking launches.

Here are step-by-step guides of how to reconnect QuickBooks:

 

Quickbooks Online & Mint users

Quickbooks Online and Mint users should expect downtime on August 10 at 5:00 PM PDT until August 21 for the conversion rollover and all information will be automatically synced. Your activity will be available to view within online banking starting August 14 at 10:00 AM PDT.

Client Contact

Use the form below to request information, ask questions or give feedback.



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