planet-smart blog

Online banking security is everyone’s responsibility

Author : 
Kay Adler

Over the past few years, many business banking customers around the country have experienced fraud on their accounts as a result of viruses or trojans that have infected the computers used to do online banking. It’s been shown that fraudsters have managed to find a way around every online banking security procedure that has been put in place.

Luckily for New Resource Bank and our clients, we have yet to experience this type of fraud.  However, the safety of your accounts depends on a multi-layered strategy that involves tactics in place at New Resource as well as strategies and systems that need to be in place at your home or office site.

Here are some things that you can or should do to protect your accounts.

  • Isolate the computer that is used to do online banking from others used to send and receive email or browse the Internet.
  • Make sure that you have up-to-date antivirus and anti-spyware software.
  • Make sure that your computer’s operating system and web browser are up to date
  • Monitor your account activity
  • Visit our new Security and Fraud section on our website for more ways you can protect your accounts and your identity.

In addition, we’re excited to announce that New Resource has partnered with a leading security software provider, Prevx, to offer a free security product, SafeOnline, to our customers. This software will secure every online banking or shopping session regardless of any viruses or malware already on your computer. More information can be found on our Enhancing Your Security web page. You’re free to install this software on any computer that is used to do online banking or online shopping, and we encourage all clients to take advantage of this special offer.

New Resource’s new online banking system (live September 20, 2011) will allow us to implement many layers of security around riskier transactions. These features include:

  • The ability to approve transactions remotely (via phone or text message), providing more customers flexibility to implement dual controls around wires, ACH or external transfers.
  • The ability to use a secure token (either a hard token—a small device that displays a registered number that changes every minute-or a security token app on your smartphone) to approve transactions, configurable by company.
  • No longer will security questions be supported (which could often be guessed by fraudsters), being replaced by a one-time-use security code delivered to another device like phone or text message.
  • A behavior monitoring program that will identify transactions that appear outside the norm and require someone at the bank to approve the transaction before it leaves the bank. This might require calling the user to ensure that it was a valid transaction.

We are excited about our new online banking system and being able to offer SafeOnline to our client base. It’s in everyone’s best interest that we all work together to keep your money and information safe.

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