What is the Bank’s ABA (or Routing) number?
New Resource Bank’s Routing (also known as ABA) number is 121044369.
What number should I call if I’ve lost my debit card?
Please call 800-500-1044 immediately if your debit card is lost or stolen.
How do I know what my Debit Card limit is?
Limits on debit cards are very different than credit cards. Because the debit card transaction is taking funds out of your checking account immediately, we set limits on debit cards to protect your funds and your exposure to fraud. Even though you may have plenty of money in your checking account, you will be limited on how much of that is available by debit card (on PIN based transactions and signature based.) Personal accounts carry a $1,500 per business day limit on Point of Sale transactions and $515 per day at ATMs. Business limits vary; you can contact your banking officer for more information.
Will my debit card work overseas?
We recommend that anytime you travel you take more than one card. If you notify us in advance of your travel, we can help you to reduce the chances that the transactions you’re doing overseas will be flagged as suspicious.
Should I notify the Bank if I will be traveling?
Yes, there is a form to fill out within online banking to provide us the information that we need.
Once logged in just go to services > travel request. If you do not have online banking access please call our customer support team at 415-995-8160.
What are the Bank’s wiring instructions (for sending money to my New Resource Bank account)?
Please note that our International Wire Instructions changed effective April 3, 2017.
If you are accepting an international wire in a foreign currency other than what is listed in the attached instructions, please use US Dollar instructions.
What makes New Resource different from most other banks?
Acting on our credo—“rethink, rebuild, renew”—New Resource Bank seeks to promote and support sustainability in our clients and among our employees. The deposits you make are used to make loans to socially and environmentally responsible organizations who are building a better world. The money deposited in our Impact CDs is used to fund projects for non-profits, organic products, or clean energy.
How can I setup my loan for automatic payments?
Send an email to your banking officer or [email protected] and let us know which account (last four digits only) you’d like to debit and we’ll transfer the amount due on the due date until the loan is paid off or you tell us to stop.
How can I make a deposit to my New Resource account?
We currently have four ways for you to make a deposit into your New Resource Bank account:
- At our branch located at 255 California Street, Suite 600, San Francisco, CA 94111
- Use your mobile phone. Details on mobile remote deposit capture are found here
- Deposit your check or cash in one of our shared ATM network locations. We are part of the Moneypass and STAR shared deposit programs. You can find a deposit accepting ATM by clicking on the link and searching by your zip code. Please make sure you filter by “deposit taking” for Moneypass and “STAR shared deposit” for our STAR network.
How can I send the Bank a secure email?
The best way to do this is through online banking. Once logged into the site, click on “messages” in the Services section in the left navigation panel. From the following screen you can create a new message by clicking “new”. On the message screen, you can safely upload an attachment (like a statement) and provide sensitive information. We should respond to your message within 24 hours.
Below are answers to our most commonly asked questions. If you can’t find your answer, please feel free to contact us at [email protected] or 415.995.8100.