online banking security

New Resource is serious about safeguarding your personal information online. As a security measure, you may access your account information online from the New Resource website only if you have registered for online banking.

New Resource online banking uses Secure Socket Layer (SSL) technology to encrypt your personal information such as user IDs, passwords, and account information as it travels over the Internet. Any information provided to you is scrambled en route and decoded once it reaches your web browser.

Learn more about what you can do to enhance your online security below.

Creating strong passwords

Your online user ID and password identify you to the New Resource online banking system when you begin a session. You should memorize your password and never write it down, save in on your computer, or reveal it to anyone.

Follow these tips for strong passwords:

  • Make your password 8–32 characters long—the longer, the better.
  • Use upper- and lowercase letters.
  • Include least four different characters (no repeats).
  • Use at least one special character, plus numerals.
  • Choose a sequence of random letters and numbers.
  • Don’t include not obvious or easily obtainable information.

You will be required to change your password every 90 days. You can easily change your password by going to the Security page under Preferences in the left-hand navigation page within online banking.

To protect your user ID and password security, remember to sign out of online banking and close all open browser windows when you are done; this is especially important if you are not working on your own computer. For your security, online banking will automatically end your banking session after 15 minutes of inactivity.

Submitting forms online

Information you provide via electronic forms on the New Resource website is secure and encrypted, meaning that it is scrambled en route and decoded once it reaches the bank’s servers. You can confirm that your web session is secure by looking for a small lock symbol located in a lower corner of your web browser window. You can also look for the letters "https://" at the beginning of the website address in your browser. The "s" means that the web connection is secure.

Sending email to New Resource

Email messages sent within the New Resource online banking system are secure. However, messages sent to the bank through personal email accounts may not be protected. Therefore, we ask that you do not send confidential information such as Social Security numbers or account numbers to us via email outside of online banking. Such communications should be sent to us via postal mail or delivered to our office, or you may call 415.995.8100.

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Beginning on October 25, personal / consumer users will be required to register their browser within online banking. This is a onetime process that is quick and easy -- just follow the prompts after signing in.